Packer Office Maintenance

Return & Refund Policy

Packer Office Maintenance

Effective Date: January 12, 2026

At Packer Office Maintenance, we are committed to delivering high-quality professional cleaning services. This Return & Refund Policy explains how service concerns, refunds, and credits are handled in compliance with Maryland law.

1. Nature of Services

Packer Office Maintenance provides service-based cleaning solutions, not physical goods. As such:

  • There are no “returns” in the traditional retail sense.

  • Refunds or service credits, if applicable, are based on service performance and customer notification.

2. Satisfaction Guarantee & Service Concerns

If you are dissatisfied with a completed cleaning service, you must notify us within 24 hours of service completion.

Notification must include:

  • A description of the concern

  • The service date

  • The affected area(s)

Contact:
📧 customerservice@packerofficemaintenance.com
📞 443-472-9820

3. Resolution Options

Upon review, and at our discretion, we may offer one of the following:

  • A re-clean of the affected area at no additional cost

  • A partial service credit applied to a future cleaning

  • A partial refund for the affected portion of the service

Refunds are not guaranteed and are determined based on the circumstances and documented service scope.

4. Non-Refundable Situations

Refunds or credits will not be issued for:

  • Issues reported after 24 hours

  • Dissatisfaction due to conditions outside the agreed scope of work

  • Pre-existing damage, wear, stains, or permanent discoloration

  • Areas inaccessible at the time of service

  • Services declined or modified by the customer at the time of cleaning

  • Delays or disruptions caused by customer actions, building access issues, or utilities unavailability

5. Cancellations & Missed Appointments

  • One-time services: Cancellations must be made at least 24 hours in advance to avoid a cancellation fee.

  • Recurring services: Late cancellations or no-shows may be charged up to the full service fee.

Fees are disclosed in service agreements or booking confirmations.

6. Payment Disputes

Customers agree to contact Packer Office Maintenance directly to resolve concerns before initiating chargebacks or disputes with financial institutions.

Unauthorized chargebacks may result in service suspension.

7. Refund Processing

If a refund is approved:

  • Refunds are issued to the original payment method

  • Processing time may take 5–10 business days, depending on the financial institution

8. Maryland Consumer Compliance

This policy is designed to comply with the Maryland Consumer Protection Act, which requires businesses to:

  • Provide truthful representations of services

  • Honor stated policies

  • Resolve disputes in good faith

Nothing in this policy limits any rights provided under applicable Maryland law.

9. Policy Modifications

Packer Office Maintenance reserves the right to update this policy at any time. Updates will be posted on our website with a revised effective date.

10. Contact Information

Packer Office Maintenance
📍 9175 Guilford Rd, Suite 300 Mailbox 1020
Columbia, MD 21046

📞 443-472-9820
📧 customerservice@packerofficemaintenance.com